Showroom Host - Southampton

Carsa Showroom Host Intro 

As a Carsa Showroom Host, you will be responsible for being the first person a customer sees when entering a showroom and making sure that the customers’ needs are met. Building a relationship with the customers and assisting them with their car purchase or any questions they may have.

Full Key Responsibilities 

• Being the face of the Carsa showroom and welcoming customers when they enter.

• Greet everyone with a courteous manner and positively represent the brand.

• Build a relationship with the customers, provide them with an exciting experience every minute they are in the showroom.

• Assist customers with their appointments, helping show them around the car before their test drives. and then welcoming them back.

• Work with the central teams to ensure contactless delivery of the cars are carried out on time and the customers are able to connect to the video conferencing systems.

• Provide customers with answers to any questions they have while they are with us.

• Help with customers who walk into the site without an appointment, gathering information from them and following the process for sales of our cars.

• Take responsibility for the presentation of the showroom, ensuring that it is clean and tidy and presented to a high level.

• Resolve any issues or complaints that customers may have post-sale.

• Take customer transactions and take payments post-delivery of the car.

• Support any local marketing activity that is being run in or outside the showroom.

What you need 

• Experience within a customer-facing role.
• Full UK driving licence

• Have energy and the confidence to proactively talk to customers to build a rapport with them.

• You are a great communicator who will share knowledge, experience and best practices, you understand the importance of what you do and work collaboratively with other teams to deliver results.

• Presentable and professional in appearance and communication to customers.

• Proactive and reactive, able to predict customer needs and expectations

• You are natural and welcoming with customers, putting them at the heart of whatever you do.

• You take the time to listen and understand others, building strong relationships with your colleagues and customers.

• You use your energy and resilience to keep the momentum going when working in challenging environments.

• You have energy and drive to deliver beyond expectation.

• You do the right thing whether everything is going well, or times are tough, and know-how to consistently be at your best, you inspire confidence in those around you.

• You are aware of what our competitors are doing, and you are always looking for ways to build and deliver new initiatives to help improve our store for customers.

What’s in it for you 

We offer excellent company benefits including but not limited to the following……

• Competitive Salary.

• Bonus/Commission Scheme paid quarterly providing key KPI’s are achieved.

• 28 Days Holiday Per annum including bank holidays rising after 2 year’s service to 30 and 33 after 5 years continuous service.

• Company Pension.

• Birthday Off.

• Death in service Insurance paid at 4 times annual salary

Work Remotely

• No

Benefits:

• Company events
• Company pension
• Life insurance
• On-site parking
• Referral programme
• Wellness programmes
• Commission pay

Licence/Certification:

• FULL UK Driving Licence (required)