Carsa – Part Exchange Car Condition Guide

This is our guide to part exchange car condition and is used as part of our initial online valuation process. We recognise that all vehicles are individual and this is only intended as a guide. To obtain a firm valuation and part exchange offer, please visit one of our showrooms with your car.

Showroom Condition

Needs no reconditioning or repair work, all paintwork is free from damage (chips, scratches, dents); The interior will be unmarked & unworn or damaged; the wheels & tyres (including any spare) are unmarked and the tyres have a minimum 6mm tread all round; it will be in original factory condition and have only OEM factory fitted equipment and parts; all accessories, manuals and keys will be available and in new condition; the vehicle will have a full service history & at least 6 months MOT; all vehicle documentation is available for inspection.

Good Condition

Has a full service history and valid MOT; mechanically in good condition; it might need some rectification work to make it suitable for sale or need minor work on the paintwork, bodywork or wheels; manuals and keys will be available; all vehicle documentation is available for inspection.

Poor Condition

Has an incomplete service history or no MOT Certificate; might need mechanical work or need work to rectify paintwork, bodywork or wheels, has missing documentation or keys. Vehicle mileage will have an impact on the valuation. All valuations must be considered as a guide only and final valuation value will be subject to appraisal.

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Finance Disclosure

Carsa Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number (FRN) 935130. Carsa Ltd is a Credit Broker not a Lender. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact customercare@carsa.co.uk. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or visit https://www.financial-ombudsman.org.uk. You can check on the FCA's Register by visiting the FCA website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Lenders typically pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model, product or amount you borrow. Different lenders may pay different commissions for such introductions. However, any such amounts lenders pay us will not affect the amount if interest you pay under your finance agreement, all of which are set by the lender concerned. At any time prior to concluding your vehicle purchase, if you are an individual, sole trader or small partnership, you are entitled to request details of any commission we will receive as a result of arranging your finance with a lender. Santander Consumer Finance also provide preferential rates to us for the funding of our vehicle stock.

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