Terms of Use

1. Carsa – Who we are and How to Contact Us

1.1 Carsa (carsa.co.uk) is a site operated by Carsa Limited (“We”). We are registered in England and Wales under company number 12805624 and have our registered office at Unit 7 Barton Park, Chicken Hall Lane, Eastleigh, SO50 6RR. Our VAT number is 356789439.

1.2 We are a limited company.

1.3 To contact us, please email customercare@carsa.co.uk or telephone our customer support line on 0300 303 4794.

2. The Contract

2.1 You have visited https://www.carsa.co.uk (“the Website”) and wish to purchase a Vehicle (“the Vehicle”) from Carsa Limited (Carsa) subject to these terms and conditions.

2.2 These terms and conditions do not affect a consumer’s statutory rights. If any part of this Agreement is held unlawful or unenforceable that part shall be struck out without it affecting the remainder of the Agreement.

2.3 No one other than the parties and their permitted assignees, if any, shall be entitled to benefit from the Agreement pursuant to the Contracts (Rights of Third Parties) Act 1999

2.4 By using our site or app, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site or app.

2.5 We recommend that you print a copy of these terms for future reference. These terms of use refer to the following additional documents, which also apply to your use of our site or app:

2.6 If you purchase a car from our site, our Terms & Conditions for the Supply and Purchase of Vehicles will apply to the sale of the car.

2.7 Your order of a vehicle from this website is an offer by you. Carsa will only accept an order from you when you have signed a vehicle order form.

3. We May Amend These Terms and Conditions

3.1 We may amend these terms from time to time. Every time you wish to use our site or app, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 2 November 2022.

4. We May Make Changes to our Site

4.1 We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

5. We may suspend or withdraw our site

5.1 Our site is made available free of charge.

5.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

5.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

5.4 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site or app is appropriate for use or available in other locations.

5.5 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

5.6 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customercare@carsa.co.uk.

6. How you may use material on our site or app

6.1 We are the owner or the licensee of all intellectual property rights in our site and app, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 You may print off copies, and may download extracts, of any page(s) from our site or app for your personal use and you may draw the attention of others within your organisation to content posted on our site or app.

6.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text

6.4 Our status (and that of any identified contributors) as the authors of content on our site and app must always be acknowledged.

6.5 You must not use any part of the content on our site or app for commercial purposes without obtaining a licence to do so from us or our licensors.

6.6 If you print off, copy or download any part of our site or app in breach of these terms of use, your right to use our site or app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6.7 Our website design, lay out, look, appearance and source code, software and all of the material used on our website are the copyright of Carsa. All rights are reserved to Carsa. Carsa gives you permission to electronically copy and print in hard copy format any portion of this website for the sole purpose of placing an order with us or for using this website as a means to shop online. Thus, anything which you download and print from our website is for your personal use only. Any other use of any of the materials on our website including modification, publication, distribution or republication in any form whatsoever without having obtained Carsa written permission is strictly prohibited.

7. Do not rely on information on this site or our app

7.1 The content on our site and app are provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or app.

7.2 Although we make reasonable efforts to update the information on our site and app, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site or app is accurate, complete or up-to-date.

7.3 The online valuation service (the "Online Valuation") and the finance eligibility checker (the “Finance Eligibility Checker”) on our site are for personal, non-commercial purposes only. The Online Valuation is an estimate only, the Finance Eligibility Checker is indicative only and both are made using input data sources that we do not verify. You must not rely on the Online Valuation or the Finance Eligibility Checker to make any financial or other decision.

8. We are not responsible for websites we link to

8.1 Where our site or app contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

8.2 We have no control over the contents of those sites or resources.

9. User-generated content is not approved by us

9.1 This website may include information and materials uploaded by other users of the site or app, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site or app do not represent our views or values.

10. How to complain about content uploaded by other users

10.1 If you wish to complain about content uploaded by other users please contact us on customercare@carsa.co.uk

11. Our responsibility for loss or damage suffered by you

11.1 Please note that we only provide our site and app for domestic and private use. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

11.2 We exclude all implied conditions, warranties, representations or other terms that may apply to our site, app or any content on them.

11.3 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

11.3.1 use of, or inability to use, our site or app; or

11.3.2 use of or reliance on any content displayed on our site or app.

11.4 In particular, we will not be liable for:

11.4.1 loss of profits, sales, business, or revenue; or

11.4.2 business interruption; or

11.4.3 loss of anticipated savings; or

11.4.4 loss of business opportunity, goodwill or reputation; or

11.4.5 any indirect or consequential loss or damage.

11.5 Please note that we only provide our site and app for domestic and private use. You agree not to use our site or app for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.6 If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

12. How we may use your personal information

12.1 We recommend you read our Privacy Policy, which sets out how we use your personal information.

13. We are not responsible for viruses and you must not introduce them

13.1 We do not guarantee that our site or app will be secure or free from bugs or viruses.

13.2 You are responsible for configuring your information technology, computer programmes and platform to access our site and app. You should use your own virus protection software.

13.3 You must not misuse our site or app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site or app, the server on which our site and app are stored or any server, computer or database connected to our site or app. You must not attack our site or app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and app will cease immediately.

14. Rules about linking to our site

14.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

14.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

14.3 You must not establish a link to our site in any website that is not owned by you.

14.4 Our site must not be framed on any other site, nor may you create a link to any part of our site or app other than the home page.

14.5 We reserve the right to withdraw linking permission without notice.

14.6 If you wish to link to or make any use of content on our site other than that set out above, please contact customercare@carsa.co.uk.

15. Which country’s laws apply to any disputes?

15.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

15.2 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

16. Queries

16.1 If you have any questions or comments about Carsa Terms and Conditions, please contact Carsa in writing at: Unit 7 Barton Park, Chicken Hall Lane, Eastleigh, SO50 6RR Or by email: customercare@carsa.co.uk Registered Office: Unit 7 Barton Park Industrial Estate, Chicken Hall Lane, Eastleigh, Southampton, SO50 6RR, Company No. 12805624